Your guests' questions get answered on their own.
Villa Concierge's virtual concierge replies to your guests instantly, in their own language, using the information you've set up for their villa. If it doesn't know the answer, it lets you know right away — over WhatsApp and email — without anyone having to wait.
Right now, every question assumes someone is available.
WiFi, arrival times, gate codes: most questions come up villa after villa, guest after guest — but there always needs to be someone to answer them, at any hour, in the language of whoever's asking.
The same questions come up from one villa to the next — and each one still needs a manual reply, even when the answer is obvious.
A message in German or Italian on a Sunday evening means time lost translating before you can even reply.
A leak or a breakdown doesn't call ahead: without round-the-clock responsiveness, it's a rough night for the guest, and one less review for the villa.
The concierge answers first. You, only when needed.
Each villa has its own knowledge base — WiFi, arrival, amenities, recommendations. The virtual concierge uses it to answer your guests, in their own language, at any hour.
The guest reaches out
They scan the QR code posted in the villa and land directly on the chat — in their own language, at any hour, with no account or app to install.
The concierge answers
It knows the WiFi, the schedule, the amenities and the local recommendations for the villa — and replies right away, without ever making anything up.
If it doesn't know, you're notified right away
No waiting: the alert goes out immediately over WhatsApp and email, with the guest's exact question.
Fill in the knowledge base, without a blank page.
24 ready-made categories guide every villa — with the right fields already in place for each one, from the WiFi network to emergency contacts. A progress bar shows what's left to complete.
And for anything specific to a villa — a pet allowed under certain conditions, a particular door code, a homeowners' association rule — the "Custom questions" category lets you add as many tailored questions and answers as you need, on top of the 24 guided categories.
Each item can also include a photo — the door code pad, where the wifi box is, which button on the remote.
Every villa also gets its own QR code, generated automatically and ready to print — to stick in the entryway, the kitchen or the welcome book. The guest scans it, types their question: no app to download, no account to create.
Most of your guests will never need to wait for you.
The virtual concierge answers common questions directly, in the guest's own language, using the information you've entered for each villa. Your managers save time — and your guests no longer wait for a reply, which also matters when it's time to leave a review.
An AI concierge tailored to each villa
WiFi, arrival times, amenities, local recommendations: you enter the villa's information once, and the virtual concierge uses it to answer guests — never making anything up beyond what's been entered.
It replies in the guest's own language
English, German, Italian, Spanish... no need to translate anything, whether it's reading the question or writing the reply.
You only step in for the real exceptions
When the concierge can't answer, you get the alert with the question and the whole conversation history — you reply directly, without starting from scratch.
A better experience, better reviews
An instant reply, in the right language, at any hour: that's exactly the kind of detail that separates a five-star stay from a mixed review.
See what comes up most, without combing through every conversation.
Every villa has its own dashboard: the number of conversations, the share resolved automatically by the virtual concierge, and the questions that come up most often — so you can refine the knowledge base over time, villa by villa.
Useful from a single property, essential once you manage several.
Villa, Airbnb, guesthouse or hotel: wherever there are guests and questions that keep coming back, the knowledge base and the virtual concierge have a place.
Villa owner, Airbnb host, guesthouse manager: even without dozens of properties, it saves you from repeating the same answers to every new guest.
Practical questions — hours, parking, breakfast — get handled without tying up the front desk, including outside opening hours.
With a small on-the-ground team that can't reply live to every message, in every language, at every hour.
Who track dozens of properties on behalf of owners, and want common questions to stop reaching them at all.
Currently in pilot phase.
Villa Concierge is running today on our first villas. We're opening a few spots to partner concierge companies to refine it together before a wider launch.
Let's talk about your villas.
A word on how many properties you manage and how your guests reach you today is enough to start the conversation.